Mysterious Visitor Service-ETKO CERTIFICATION AND INSPECTION (SHENZHEN) CO.， LTD.

With the rapid development of the commodity economy and the continuous improvement of brand stores' service requirements, more and more enterprises are hiring third-party mysterious visitors. Many physical businesses attach great importance to this form of inspection, especially in industries such as automobiles, shopping malls, communication, and catering.

Mysterious visitors, as one of the highly accurate service items in market research, have been widely used in various industries. Mysterious customers mainly conduct on-site research by observing and simulating consumption behavior, supervise various consumer goods and service industries, investigate consumers' service satisfaction with various industries, and then explore methods for upgrading consumer services in various industries.

The investigators of ETKO are trained professionals who can truly portray consumers and observe the staff with a professional perspective. In order to ensure fairness in testing, all testing standards are uniformly set to minimize detection errors. The mysterious customers sent to investigate have strong business skills, observation abilities, and memory abilities. They are able to keenly identify missing parts of the store's service, and have clear thinking, enabling them to smoothly obtain the desired information.

The main categories of investigation for secret visits are:
1. Hardware: hygiene, self-service facilities, decoration, cleanliness or not

2. Software: Professional monitoring by service personnel, whether they can help you introduce or handle the things you need in the shortest possible time, followed by service language, service posture, and service standards

ETKO, as a service certification institution recognized by the National Certification and Accreditation Administration, has rich experience and qualifications to provide you with services and issue certification certificates; Our mysterious customer secret visit service can conduct multi-dimensional surveys to obtain objective evaluations from customers, help you identify the gap between reality and expectations, and take necessary remedial measures. Simultaneously improve your understanding of the process, thereby improving employee behavior. Finally, your organization's customer service level will be improved, thereby increasing sales.